The inaugural entry into the content hall of shame is this doozy of an error message from a UK bank. (I’m deliberately trying to avoid naming-and-shaming companies. This is more about documenting examples as something to learn from; not to say someone’s doing a bad job.)
On trying to transfer some money from one account to another, this error message popped up:
Sorry, there were some errors.
Please correct the following errors:
To be fair, it doesn’t take a huge amount of parsing to realise that I’m asking to transfer too much money. On the other hand, there’s nothing to tell me what that limit is – it really shouldn’t be a secret – or even a help page to give me more information about this. This stood out because there’s clearly been a lot of good work done on the copy on the rest of the site but somehow this error message hasn’t gone through the process.
Error messaging is user-facing content: it should go through the same content quality process and rigour as any other UX content.